Front Desk and Reservations

To make it a more user friendly environment, please make sure that we can type the expiry date in instead of having to take the hands off the keyboard and use the drop downs.

When in a folios tab by room number you should be able to type that number in and have it go to that room Also by name the ability to enter letters to get to the names starting with that letter

There is no more Entry Date filter in Reservations, nor is there a matching filter option (when filtering results). This is a VERY useful tool and should be reinstated.

After making a $5.00 rate increase in our system - we are now noticing future reservations that have over-ridden rates - subsequently deleting the rate code WHICH NEEDS TO REMAIN. This system seems to take every opportunity to wipe out a rate code...

Why can't we copy/paste into email/printed guest letters?

Please give us an option to add the first name and last name to the calendar when viewing by "room number". We have a lot of large family reunions on our property and the calendar is extremely confusing when they all have the same last name. I was...

Reservation records open fine but folio records open in a bad position (the bottom of the window is obstructed). Can the latter not open in the same position as the res record? It would then be displayed in full. Compare :

When in the reserve screen, unless a filter is applied, we are no longer able to see any reservations with check in dates prior to today. This is useful to be able to quickly look up prior guests and duplicate their reservations. For our property ...

Duplication Observation: RoomMaster 18 automatically transfers the payment card details from the original reservation to the duplicated booking if there is a credit card on file. RoomMaster 18 lacks the functionality to erase a previously input ca...

We obtain a security/damage deposit at check in. We want to authorize this amount instead of processing a payment then release the authorized amount at will. We experience a high rate of damages by our guests. Our merchant fees are off the charts ...