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Front Desk and Reservations

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Entry Date

There is no more Entry Date filter in Reservations, nor is there a matching filter option (when filtering results). This is a VERY useful tool and should be reinstated.
Guest over 1 year ago in Front Desk and Reservations 0 Needs review

Add First Name to the by "Room Number" Calendar View

Please give us an option to add the first name and last name to the calendar when viewing by "room number". We have a lot of large family reunions on our property and the calendar is extremely confusing when they all have the same last name. I was...
Terri Gibson about 1 year ago in Front Desk and Reservations 0 Needs review

Copy/Paste into Guest Letters

Why can't we copy/paste into email/printed guest letters?
Guest almost 2 years ago in Front Desk and Reservations 0 Needs review

Window opening position

Reservation records open fine but folio records open in a bad position (the bottom of the window is obstructed). Can the latter not open in the same position as the res record? It would then be displayed in full. Compare :
Guest almost 2 years ago in Front Desk and Reservations 0 Needs review

Reserve screen no longer showing checked in reservations

When in the reserve screen, unless a filter is applied, we are no longer able to see any reservations with check in dates prior to today. This is useful to be able to quickly look up prior guests and duplicate their reservations. For our property ...
Guest over 1 year ago in Front Desk and Reservations 0 Needs review

Approval Authorizations should never automatically and /or arbitrarily drop off

We obtain a security/damage deposit at check in. We want to authorize this amount instead of processing a payment then release the authorized amount at will. We experience a high rate of damages by our guests. Our merchant fees are off the charts ...
Guest about 1 year ago in Front Desk and Reservations 0 Needs review

Reservation Duplication Improvement

Duplication Observation: RoomMaster 18 automatically transfers the payment card details from the original reservation to the duplicated booking if there is a credit card on file. RoomMaster 18 lacks the functionality to erase a previously input ca...
Front Desk Crystal Inn Hotel & Suites over 1 year ago in Front Desk and Reservations 1 Needs review

Adding Additional Names - Start at First Name

The default field is the last name when adding additional names. You then need to back tab to get to the first name, which doesn't make sense.
Guest almost 2 years ago in Front Desk and Reservations 0 Needs review

Arrivals, Stayovers, and Departures for any given day

right now there is a report called this but it does not show arrivals and departures, only stayovers.
Megan Kolesar almost 2 years ago in Front Desk and Reservations 0 Needs review

Batch Deleting Old Guest Profiles

I think it would be useful to be able to batch delete old guest profiles instead of having to manually delete them one by one. An Automatic feature to delete those that have been inactive for a set amount of time would also be super helpful. We've...
Guest almost 2 years ago in Front Desk and Reservations 0 Needs review