Front Desk and Reservations

If a minimum stay is assigned (for example a 3 day weekend) but a one night stay hole results from bookings on either side, if we delete the minimum stay, it drops for all rooms. Suggest create a grid view that would allow the minimum stay to be c...

Please have individual deposit information and the date the deposits were made transferred into folio instead of just the total.

Duplication Observation: RoomMaster 18 automatically transfers the payment card details from the original reservation to the duplicated booking if there is a credit card on file. RoomMaster 18 lacks the functionality to erase a previously input ca...

Why can't we copy/paste into email/printed guest letters?

right now there is a report called this but it does not show arrivals and departures, only stayovers.

We have recently migrated from Roommaster 17 to Roommaster 18 on the cloud-based version. PROBLEM: When viewing individual reservations or folios and we append a flag, the flag is being truncated by the web browser. It is not possible for us to vi...

I would like to see the phone number on the folio blue box area. Name, address and country are observable but not the phone numbers.

the flag in the on-premise verision showed the flaf description which was helpful. The cloud verison only shows 'a flag'. Not very helpful as being colour blind I do not see the colors and even if I did I wouldn't recall 6 reasons from 6 colours. ...

Being able to set a max discount amount individual agents could give without needing management approval (password) would be helpful. Right now there is only a way to disable the discount function per user but being able to have a limit they could...

We've lost the ability to flag prior guest folios - if follow up with a guest is needed this was a useful tool to quickly find the folio. Please bring this back!