Front Desk and Reservations

We have recently migrated from Roommaster 17 to Roommaster 18 on the cloud-based version. PROBLEM: When viewing individual reservations or folios and we append a flag, the flag is being truncated by the web browser. It is not possible for us to vi...

I would like to see the phone number on the folio blue box area. Name, address and country are observable but not the phone numbers.

Provide an option for managers to REQUIRE guests, when booking online, MUST enter in their number of occupants. Right now it defaults to 2 and a lot of people overlook this important option, meaning people will book the room and it shows as 2 adul...

We've lost the ability to flag prior guest folios - if follow up with a guest is needed this was a useful tool to quickly find the folio. Please bring this back!

We have lost access to our guest history for names with apostrophes and hyphens.

We currently have to add a Special Code to a stay and manually calculate a lodging gratuity. Having the field in the Information Screen that tied to the lodging rate would be helpful.

Expired card notification no longer pops up to get our attention. For example previously if a booking drops in from GDS or made direct for March 2024 reservation and their credit card expires December 2023, a message would pop-up before we close t...

According to Expedia, Booking.com and so forth we should not be sharing rates with guests - how can we hide them on the Sign-In sheets?

It would be great to mark on-site events and holidays as well as any other note pertaining to the day.

We have an insurance company that will only pay for one room type. But the individual guest can have an upgrade if they pay the difference in the room rate. In OPERA we were able to set up the direct billing to the company, and in an incendental f...