Front Desk and Reservations

After making a $5.00 rate increase in our system - we are now noticing future reservations that have over-ridden rates - subsequently deleting the rate code WHICH NEEDS TO REMAIN. This system seems to take every opportunity to wipe out a rate code...

Please add Add Copy /Paste back in the letter editorCopy and paste outside information (emergency information, weather alerts, shelter maps), Road closures, and water advisories. Add the ability to search phone numbers to the "FIND" search button ...

We obtain a security/damage deposit at check in. We want to authorize this amount instead of processing a payment then release the authorized amount at will. We experience a high rate of damages by our guests. Our merchant fees are off the charts ...

Reservation records open fine but folio records open in a bad position (the bottom of the window is obstructed). Can the latter not open in the same position as the res record? It would then be displayed in full. Compare :

When in the reserve screen, unless a filter is applied, we are no longer able to see any reservations with check in dates prior to today. This is useful to be able to quickly look up prior guests and duplicate their reservations. For our property ...

The default field is the last name when adding additional names. You then need to back tab to get to the first name, which doesn't make sense.

Be able to look up who was in a particular room on any date in the past via a range of dates.

During the check-in process screen there is an option to just click a "check-in" button rather than the "Check-in/Guest Ledger" button. Please remove the single "check-in" button because if a guest has paid their deposit in advance and this button...

I think it would be useful to be able to batch delete old guest profiles instead of having to manually delete them one by one. An Automatic feature to delete those that have been inactive for a set amount of time would also be super helpful. We've...

We really need to have the ability to ScanID's & passports so that we have a better defense against any possible chargeback requests.