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Confirmation number & folio number be the same.

The confirmation and folio numbers ought to match. Everything from the time the reservation is made until check out, should link together.
Guest 4 months ago in Front Desk and Reservations 0 Needs review

Calendar view of room(s) availability on WebBook

We have an enhancement request for iQ WebBook which is critical for our success using WebBook, from both our guests and owners perspectives (input and multiple complaints already received!) We must have a monthly calendar view of all unit(s) avail...
Guest about 2 years ago in Interfaces 0 Needs review

ability to type a room number or last name in folios

When in a folios tab by room number you should be able to type that number in and have it go to that room Also by name the ability to enter letters to get to the names starting with that letter
Jodi Toland about 2 years ago in Front Desk and Reservations 0 Needs review

Entry Date

There is no more Entry Date filter in Reservations, nor is there a matching filter option (when filtering results). This is a VERY useful tool and should be reinstated.
Guest about 2 years ago in Front Desk and Reservations 0 Needs review

A Room Type Change should result in a Rate Change with that Rate Code

When checking a guest in - if they change their mind on what room type they want - and we change the room type - the corresponding rate should change for that room with the same corresponding rate code. We just had a situation where a guest wanted...
Guest over 2 years ago in Rate Management 0 Needs review

Overriding Rates on Future reservations after a Rate Increase

After making a $5.00 rate increase in our system - we are now noticing future reservations that have over-ridden rates - subsequently deleting the rate code WHICH NEEDS TO REMAIN. This system seems to take every opportunity to wipe out a rate code...
Guest over 2 years ago in Front Desk and Reservations 0 Already exists

Rate Code Integrity.

The ability to change the rate on a rate code without losing the code. Your yielding/change option works sometimes - but not with all situations. Also, it seems that if the room is in for more than 4 days - it will not let you use the yielding opt...
Guest over 2 years ago in Rate Management 0 Needs review

Update Webbook appearance

Webbook looks old and out dated. Can we please get different options or an updated look?
Guest 9 months ago in Front Desk and Reservations 1 Needs review

Room Master Support Kicking The Can on Printing

Ever since we have gone to the cloud we can no longer print our sign-in / check in sheets automatically. We have to wait until the person is completely checked in and then when the screen goes away and we have to go back and find them again and th...
Guest 4 months ago in Front Desk and Reservations 0 Needs review

Copy/Paste into Guest Letters

Why can't we copy/paste into email/printed guest letters?
Guest about 2 years ago in Front Desk and Reservations 0 Needs review