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Approval Authorizations should never automatically and /or arbitrarily drop off

We obtain a security/damage deposit at check in. We want to authorize this amount instead of processing a payment then release the authorized amount at will. We experience a high rate of damages by our guests. Our merchant fees are off the charts ...
Guest over 1 year ago in Front Desk and Reservations 0 Needs review

Have a password for adding discounts larger than a certain amount

Being able to set a max discount amount individual agents could give without needing management approval (password) would be helpful. Right now there is only a way to disable the discount function per user but being able to have a limit they could...
Billy Wolfe almost 2 years ago in Front Desk and Reservations 0 Needs review

Premium rooms to auto float with standard pricing

It is very time consuming to build rate seasons for every roomtype, especially in a very dynamic market. Currently if a hotel has 8 roomtypes, we are building 5-6 roomtype lines for every season. Then having to adjust every line during any rate ch...
Guest over 1 year ago in Rate Management 0 Needs review

Enable a hot key for "Alt+tab" function

Increases productivity substantially. Now that its browser based, these types of windows functions dont work including Alt+shift+Tab as well.
Guest over 2 years ago in User Interface 0 Needs review

Create a way to change blanket assigned minimum says by specific date and room.

If a minimum stay is assigned (for example a 3 day weekend) but a one night stay hole results from bookings on either side, if we delete the minimum stay, it drops for all rooms. Suggest create a grid view that would allow the minimum stay to be c...
Guest over 2 years ago in Front Desk and Reservations 0 Needs review

Need to have the ability to Scan ID's / Passports

We really need to have the ability to ScanID's & passports so that we have a better defense against any possible chargeback requests.
Guest almost 2 years ago in Front Desk and Reservations 0 Already exists

Ability to see notes by user on guest profiles by quick lookup

No description provided
Guest over 2 years ago in User Interface 0 Needs review

Add "Check Out / Hold to a space inside the folio

My property needs to use the Check Out/Hold folio function frequently because we have reservations that we invoice to certain partners. Unfortunately, the button only seems to be available inside the "Folios" screen at the top of the page, and not...
Rye Flieder about 1 year ago in User Interface 0 Needs review

Remove the single "Check-in button"

During the check-in process screen there is an option to just click a "check-in" button rather than the "Check-in/Guest Ledger" button. Please remove the single "check-in" button because if a guest has paid their deposit in advance and this button...
Terri Gibson over 1 year ago in Front Desk and Reservations 0 Needs review

Required E-Signature For IQ-Webook (Proving Agreement to Deposit/Cancellation Policies) To Win Chargebacks

We are losing chargebacks with customers who book through Webbook. We are often told because there is no "signature" as a part of the confirmation process in Webbook, there is no way to prove the customer agreed to the deposit, cancellation polici...
Guest about 1 year ago in User Interface 0 Needs review