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Valpay Credit Card Token Request

When entering a credit card in a reservation etc, Valpay immediately requests a token. The credit card can not be saved without it. Since having Valpay we have major connection losses at least 6 times. When this happens we can't take a reservation...
Dawn Milbury over 1 year ago in Front Desk and Reservations 0 Needs review

More than 1 Option for CC Processing

Room Master needs to provide options to their new CC Processor ValPay. Per Valpay, they are the only processor allowed with Room Master Cloud and their rates are way too high! It will cost our property approximately $25k in additional CC Fees annu...
Guest almost 2 years ago in Accounting and Night Audit 0 Needs review

Payment Detail Report for any past date - not just current date.

currently there is no way to research payments if it is a past date per transaction. You can only print a report for payment details on the current day
Guest almost 2 years ago in Accounting and Night Audit 0 Already exists

Allow option for management to add or remove inventory items based on different rooms

I would find this very helpful. For example, we have only 1 room type that is pet friendly, I cannot make it to where adding a pet charge online only shows up for only that room type. It shows up for ALL rooms, or NO rooms. Very problematic. Same ...
Guest almost 2 years ago in Front Desk and Reservations 0 Needs review

Prevent dayend close before batching RM Payments

Processing dayend close prior to closing out RM Payments for the day results in (expected) discrepancies between RM Cloud and Payments.
Aaron Comstock about 1 year ago in Accounting and Night Audit 0 Needs review

Additional Mobile Keylock Interfaces

Various Locks are used in the Caribbean, many with Bluetooth interfaces. A common one is Salto Locks. It would be great to have the option to create mobile keys in QuickInn for these locks.
Guest about 2 years ago in Interfaces 0 Needs review

Make Setup Windows Larger

We have these large monitors yet all of the setup windows such as "Setup/Configuration" is Shipped in this tiny window that uses a quarter of my monitor. Please make these windows use the full screen or make them adjustable so users can make them ...
Guest about 2 years ago in Interfaces 0 Needs review

TA Commissions

OTA's are now requesting commissions on resort and amenity fees. RM does not allow any inclusion of this into commission numbers. If amenity /resort fee account code is used on a folio, can RM allow the ability to add this amount to TA comm.
Susan Powers over 2 years ago in Travel Agents 0 Needs review

A User Activity Report Pay commissions to desk staff by number of reservations that arrived. Not by checkins but who made original reservation

No description provided
Guest over 2 years ago in Accounting and Night Audit 0 Needs review